Return and Exchange Policy

Return and Exchange Policy

At Our God Reigns, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or exchange is necessary. Please review our policy below and don't hesitate to contact us if you have any questions.

Returns

• We accept returns within 30 days of the purchase date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Please include your order number and reason for the return when contacting us.
• Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

• We offer exchanges for items of the same value within 30 days of the purchase date.
• To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
• Please include your order number and the item you would like to exchange for when contacting us.
• Once your exchange is received and inspected, we will send you an email notification to confirm the exchange and provide further instructions if necessary.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately so we can resolve the issue.
• We may request photos of the damaged or defective item for our records.
• Depending on the circumstances, we will either provide a replacement or offer a refund.

Non-Returnable Items

• Certain items are non-returnable, including sale items and gift cards.
• Customized or personalized items are also non-returnable unless they are damaged or defective.

Shipping

• You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return and exchange policy, or if you need assistance with a return or exchange, please contact us at